Privacy Policy
Last updated: November 2024
1. Introduction
Bidgen ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our bid writing services or visit our website.
2. Information We Collect
We may collect:
- Contact information: Name, email address, phone number, and company details when you enquire about our services or book a consultation.
- Project information: Tender documents, company data, and bid-related materials you share with us to deliver our services.
- Website usage data: Information about how you interact with our website, including pages visited and referral sources.
3. How We Use Your Information
We use your information to:
- Provide bid writing, review, and management services
- Communicate with you about your projects and enquiries
- Improve our services and website experience
- Send relevant updates about our services (with your consent)
4. Data Security
We take data security seriously. All project materials are handled by our in-house team only, stored securely, and protected by strict confidentiality agreements. We maintain SOC 2 and GDPR compliance standards to ensure your information is protected.
5. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in operating our business (e.g., hosting, analytics), but only where necessary and under strict confidentiality obligations.
6. Data Retention
We retain your information only as long as necessary to provide our services and meet legal obligations. Project materials are securely deleted upon request or after a reasonable retention period following project completion.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
8. Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can control cookie preferences through your browser settings.
9. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us at hello@bidgen.io